ARK Drops FAQ & ARK Drive FAQ 2024

Ordering

Why am I unable to place an order for a product in my country?

If you can’t locate any shipping choices during the checkout process, it means we presently do not provide delivery to your country. This could be due to factors like a scarcity of dependable couriers in those areas, complex geopolitical circumstances, stringent customs regulations, or products not meeting particular requirements set by certain countries

How can I cancel my order?

To initiate the cancellation of your order, please promptly get in touch with us at info@arkdropss.com.. We urge you to contact us at your earliest convenience. If your order hasn’t been processed or shipped by the time we receive your email, we can cancel it for you. However, please note that once the shipping process has commenced, canceling your order may not be feasible. While we will do our best to accommodate your request, we cannot guarantee cancellation if your order is already in transit

Is it possible to update my shipping address after placing an order?

If you wish to modify your shipping address post-order placement, we suggest attempting to do so promptly on the order confirmation page, accessible through the confirmation email received upon completing your purchase. It’s important to note that accommodating address changes may not always be possible, as the shipping process for your order may have already commenced. If you need to change your shipping address, please send an email to info@arkdropss.com. at your earliest convenience. Our customer support team will review your request and make every effort to assist you. However, please be aware that we cannot guarantee the success of the address change, as it depends on the current status of your order and whether it has already been shipped.

Shipping

Is shipping available to my country?

We take pride in providing international shipping services to customers worldwide, delivering our products to a vast range of countries. However, there are a few exceptions to our global coverage. While we make efforts to offer shipping to as many places as possible, there are currently around 15 countries where we are unable to ship our products. This could be due to various factors, including a lack of reliable couriers in those regions, challenging geopolitical conditions, stringent customs regulations, or products not meeting specific requirements set by certain countries. To determine if we can ship to your country, please proceed to the checkout page and enter your shipping address. Our system will indicate whether delivery is possible to your location. If your country is not listed during the checkout process, unfortunately, we cannot ship to that destination at this time.

What is the typical shipping duration?

Is it possible to track my package?

How do I go about tracking my order?

If you’ve selected our standard delivery option, an email with a tracking number and link will be sent to you. Click on the link or visit your national post service website, and enter the provided tracking number for more detailed shipment information. Please be aware that standard delivery might not always involve direct customer contact if the item awaits pickup at a designated point. We recommend proactively tracking your package and contacting your national post office for assistance or questions.

For those who opted for DHL Express, you can track your item on the official DHL website using the provided tracking number. The email we sent you also includes a direct link to the tracking page.

Should you have any inquiries about your order, including tracking information or other concerns, feel free to contact us at info@arkdropss.com. Our customer support team is ready to assist you.

When will my order be dispatched?

Orders made on our website are usually shipped within 24-48 business hours. It’s important to note that we don’t process shipments on weekends or national holidays. If there is a delay in shipping your order, it may be attributed to address verification or other order-related issues. If you haven’t received a shipment confirmation email within the expected timeframe, we recommend reaching out to us promptly for assistance.

Returns

How can I initiate a return?

To initiate a return, we follow a 14-day satisfaction guarantee. If you wish to return your entire package or specific items from it, we are here to assist you. Please refer to our Return Refund Policy page for comprehensive details on how to proceed with your return. This page includes all the necessary instructions and guidelines for initiating a return. Your satisfaction is important to us, and our aim is to ensure a positive experience for you. If you have any further inquiries or need assistance, please do not hesitate to reach out to our customer support team. They will be more than happy to guide you through the return process. Refund policy.

Am I allowed to return an item if I’ve reconsidered my purchase?

We recognize that situations can evolve, and there might be instances where you reconsider a purchase. Demonstrating our dedication to customer satisfaction, we do accept returns, acknowledging that preferences may change. Our 14-day satisfied customer policy permits you to initiate a return within 14 days of receiving your item, even in the case of a change of heart. To proceed with the return, please refer to our Return Refund Policy page, which provides comprehensive instructions on how to start the return process. Refund policy.

What is the processing time for a refund?

After receiving your returned item, we will promptly initiate the refund process. Once the inspection is finalized and the refund is approved, we will expedite the refund issuance. Please be aware that the timeframe for the refund to appear in your account can vary depending on your bank or financial institution. Typically, it may take up to 14 business days for the refund to be processed, and for the funds to be returned to your original payment method.

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